Snappo AI Logosnappo
Sign inSign up

Privacy Policy

This Privacy Policy describes how Snappo LLC (“Snappo,” “we,” “us,” or “our”) manages personal information collected through our online properties and services that reference this Privacy Policy (collectively, the “Service”). Snappo may also provide additional or specific privacy notices for certain products or features at the time personal information is collected.

Snappo offers a range of tools and services for creating, editing, and generating content. This Privacy Policy does not cover personal information that we process on behalf of our business customers while delivering the Snappo platform and related services to them. The use of information processed on behalf of those customers is governed by our agreements with them. If you have questions about how your personal information is handled in that context, please contact the relevant business directly.

Personal Information We Collect

Information You Provide to Us:

  • Contact Information: including your email address, billing and shipping addresses, and phone number.
  • Demographic Details: such as your city, state, country of residence, postal code, and age.
  • Profile Data: such as your chosen username and password for your online account, photos, preferences, and other details you add to your profile.
  • Communication Records: including messages exchanged with us via the Service, social media platforms, or other channels.
  • Transaction Information: such as order details, order numbers, and transaction history.
  • Marketing Preferences: such as your choices for receiving promotional communications and information about your interactions with them.
  • User-Generated Content: including photos, images, videos, comments, questions, messages, works of authorship, and other content you create or share, along with related metadata. Metadata may include information about how, when, where, and by whom content was created, collected, formatted, or edited.
  • Other Information: not specifically listed here but used as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic Data Collection:

  • Device Information: such as your operating system version, device manufacturer and model, browser type, screen resolution, available RAM and disk space, CPU usage, device type, IP address, unique identifiers, language preferences, mobile carrier, and approximate location data.
  • Online Activity Information: including pages or screens you view, the amount of time spent on each page, navigation paths, access times, and how you interact with our services.
  • Communication Engagement Data: including how you interact with our emails, text messages, or other communications, which may be tracked using pixel tags (also known as clear GIFs).

Cookies and Similar Technologies:

Some of the automatic data we collect is enabled by cookies and related technologies. We also maintain a record of your preferences regarding the use of these technologies on our Service. The automatic data collection methods described above may include:

  • Cookies: Small text files placed on your device to track and remember your browsing activity.
  • Local Storage: Technologies such as HTML5 that allow larger amounts of data to be stored on your device.
  • Web Beacons: Small images or code snippets used to confirm that a webpage or email was opened or viewed.

Data About Others

We may collect contact information for individuals you invite to use our Service. Please make sure you have their consent before providing their contact details to us.

How We Use Your Personal Information

We may use your personal information for purposes such as:

Service Delivery and Operations:

  • Providing, operating, and enhancing the Service and our business.
  • Personalizing your experience on the Service, including remembering your devices and preferences.
  • Creating and maintaining your user profile.
  • Enabling you to invite friends to use the Service.
  • Supporting security features and sending security-related notifications.
  • Delivering service announcements and support communications.
  • Sharing information about events or contests.
  • Understanding your needs to tailor your experience.
  • Offering customer support and responding to your inquiries.

Product Improvement

We may create aggregated, de-identified, or anonymized data for legitimate business purposes, such as analyzing and enhancing the Service.

Marketing and Advertising Purposes:

  • Sending direct marketing messages tailored to your interests.
  • Managing promotions and contests.
  • Reaching out to you after collecting your information at events.

Events, Promotions, and Contests:

  • Managing and administering promotions and contests.
  • Communicating with you about any promotions or contests you participate in.
  • Contacting or marketing to you after collecting your personal information at an event.

Service Improvement and Analytics:

  • Analyzing usage data to enhance the Service and develop new features or products.

Compliance and Protection:

  • Complying with legal obligations, requests, and processes.
  • Protecting rights, privacy, safety, and property.
  • Auditing our internal procedures.
  • Enforcing our terms and conditions.
  • Preventing, investigating, and discouraging fraudulent or unlawful activities.

With Your Consent:

  • Collecting, using, or sharing your personal information when we have your consent, as required by law.

Cookies and Similar Technologies:

  • Technical Operation: Support the technical functioning of the Service.
  • Functionality: Improve the Service's performance and features.
  • Analytics: Gain insights into user behavior and interactions.
  • Retention: Store personal information for as long as necessary to fulfill intended purposes, meet legal obligations, or prevent fraud.

How We Share Your Personal Information

We may share your personal information with the following types of parties:

  • Service Providers: Third parties who perform services on our behalf, including hosting, IT support, customer service, email delivery, marketing, and analytics.
  • Payment Processors: Payment card details are collected and processed by payment providers such as Stripe, in accordance with their own privacy policies.
  • Third Parties You Authorize: Third-party advertisers or partners involved in providing additional services, such as contests or promotions you choose to participate in.
  • Business and Marketing Partners: Co-sponsors of events or promotions, collaborators on joint product or service offerings, and providers of other products or services that may interest you.
  • Professional Advisors: Lawyers, auditors, banks, and insurance providers offering professional services.
  • Authorities and Others: Law enforcement, government agencies, or private parties when required for legal compliance or to protect rights, safety, or property.
  • Business Transferees: Parties involved in business transactions such as mergers, acquisitions, or bankruptcies.
  • Other Users and the Public: Information you choose to share publicly, including your profile and user-generated content, which may be visible to other users and the public.

Your Choices

  • Access or Update Your Information: Review and modify your account details by logging into your account.
  • Opt-Out of Communications: Unsubscribe from marketing emails by following the instructions in those messages or by contacting us directly.
  • Cookies: Manage or block cookies through your browser settings.
  • Blocking Images/Clear GIFs: Adjust your device settings to prevent images from loading.
  • Privacy Settings: Use available privacy controls to manage how your assets are shared.
  • Do Not Track: We do not currently respond to “Do Not Track” signals.
  • Declining to Provide Information: Certain features may require personal information to function properly.
  • Linked Third-Party Platforms: Adjust the settings on those platforms to control what information is shared with us.
  • Delete Your Content or Close Your Account: Remove your account and related assets by contacting us or using in-app account deletion features.

Other Sites and Services

Our Service may contain links to third-party websites, apps, or services. We are not responsible for their practices and encourage you to review their privacy policies.

Security

We use measures to help protect personal information, but we cannot promise or guarantee absolute security.

Data Retention

We keep personal information for as long as needed to provide the Service and for other purposes, taking into account factors such as data sensitivity, risk of harm, processing needs, legal obligations, and our legitimate interests.

International Data Transfers

Your personal information may be transferred to other countries with different privacy laws. We put appropriate safeguards in place to protect your data, such as using Standard Contractual Clauses approved by the European Commission.

Children

Our Service is not designed for children under 13. If we learn that we have collected personal information from a child without proper consent, please contact us so we can promptly remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time and will notify you by changing the effective date and posting the revised policy on the Service. For significant changes, we will provide more prominent notice. By continuing to use the Service after updates, you acknowledge and accept the revised Privacy Policy.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@snappo.ai.